tag:blogger.com,1999:blog-301194172011-04-21T12:50:43.019-07:00Secrets for success with CRM (customer relationship management) with emphasis on salesforce.com.Simon Thomashttp://www.blogger.com/profile/14470073160534911635noreply@blogger.comBlogger51100tag:blogger.com,1999:blog-30119417.post-1167420403192741702006-12-29T11:24:00.000-08:002006-12-29T11:26:43.206-08:00Check this out.<br /><br />Get your questions answered about CRM and find out which CRM solution is best for you.<br /><br />I'm proud to unveil:<br /><br /><a href="http://www.crmsecrets.org">www.crmsecrets.org</a><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30119417-116742040319274170?l=crmsecrets.blogspot.com' alt='' /></div>Simon Thomashttp://www.blogger.com/profile/14470073160534911635noreply@blogger.com0tag:blogger.com,1999:blog-30119417.post-1151012462892034162006-06-22T14:36:00.000-07:002006-06-22T14:41:02.903-07:00one of us is leaving his current company to go into consulting. In doing so, he wanted to share the knowledge with me. So he had me replicate the salesforce template that he created. That is, I looked at his developer's edition of salesforce and worked on recreating of all the items in my developer's edition of salesforce. That way I was able to understand all the the nuances that were important for a proper implementation of salesforce.com. Along the way, I asked him about wasn't clear to me, thereby also helping him to improve the documentation. This salesforce template replication is a great way to transfer knowledge in a sysematic way.<br /><br />-simon thomas<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30119417-115101246289203416?l=crmsecrets.blogspot.com' alt='' /></div>Simon Thomashttp://www.blogger.com/profile/14470073160534911635noreply@blogger.com1tag:blogger.com,1999:blog-30119417.post-1151012026363216342006-06-22T14:30:00.000-07:002006-06-22T14:33:46.373-07:00<a href="http://www.amazon.com/gp/product/0764579215/002-4611369-3395214?v=glance&n=283155"></a><br /><br />We recommend salesforce.com for dummies. It is written by Tom Wong, former leader at Theikos, a salesforce.com consulting house. He is a great teacher and coach. The book is easy to understand and follow. We also like Tom because he bought us dinner when he was in town<br /><br />Here's the basic info:<br /><br />Book Description<br />* Shows sales people, marketers, and customer service representatives how to harness the power of Salesforce.com to enhance productivity, improve customer relations, and boost sales<br />* Salesforce.com, which has more than 147,000 subscribers at 9,800 companies worldwide, won InfoWorld's Best Hosted Application award in 2004<br />* Covers navigating Salesforce.com, managing leads, understanding customers and competitors, keeping track of contacts, creating a sales forecast, managing users, creating service and support e-mails, working with campaigns, using the report wizard, and more <br /><br />From the Back Cover<br />Get up to speed on managing sales, marketing, and customer information <br />Prospect with salesforce.com, manage sales teams, and improve sales productivity <br /><br />Let CRM expert Tom Wong show you how to get around salesforce.com so you spend more time with your customers and less time trying to figure out the application. From navigating salesforce.com to performing common operations that relate to your accounts and contacts, this guide will get you going on salesforce.com in no time! <br /><br />Discover how to <br /><br />Set up and customize salesforce.com <br />Manage your opportunities <br />Update your forecasts <br />Track competitors and partners <br />Drive demand with campaigns <br />Use dashboards and analytics<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30119417-115101202636321634?l=crmsecrets.blogspot.com' alt='' /></div>Simon Thomashttp://www.blogger.com/profile/14470073160534911635noreply@blogger.com0tag:blogger.com,1999:blog-30119417.post-1151011332447711412006-06-22T14:15:00.000-07:002006-06-22T14:22:12.460-07:00There is a lot of great CRM software out there, from ACT!, to infusionsoft, to SAP. The biggest reason that we like salesforce.com is that it is not just a CRM tool, but also a web development platform. salesforce was recently featured in a leading business magazine, Business 2.0 I believe, as one of 4 internet companies that were creating platforms for the internet. We think the salesforce is positioning itself to be a central location for web applications that everything else wants to plug into, just as Microsoft has done for the desktop. But salesforce takes the idea a step further by actually creating an environment for business application web development. It may very well become the windows of the web.<br /><br />-Simon Thomas<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30119417-115101133244771141?l=crmsecrets.blogspot.com' alt='' /></div>Simon Thomashttp://www.blogger.com/profile/14470073160534911635noreply@blogger.com0tag:blogger.com,1999:blog-30119417.post-1151010433687093382006-06-22T14:05:00.000-07:002006-06-22T14:07:13.696-07:00CRM Secrets was founded by CRM (Customer Relationship Management) Consultants to help people succeed with relationship management. We have particular expertises with salesforce.com<br /><br />To your success,<br />Simon Thomas<br />co-founder<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30119417-115101043368709338?l=crmsecrets.blogspot.com' alt='' /></div>Simon Thomashttp://www.blogger.com/profile/14470073160534911635noreply@blogger.com0